When you create or use a DKWIN account, you share certain information with us. Here, we openly explain what data we collect, how much we retain, and how we keep it secure.
This Privacy Policy applies to all services on the dkwin platform (website dkwin.wine and mobile app). "dkwin", "we", and "our" refer to the entity operating this platform, while "you" and "member" refer to the user of the platform.
DKWIN is a trusted online gaming and betting platform for members in Bangladesh. When you use DKWIN, certain information naturally comes to us. In this policy, we clearly explain what we do — and do not do — with that information.
DKWIN's privacy policy has been developed in line with international data protection standards (aligned with GDPR principles). We believe that every user's right to informational privacy is a fundamental right.
DKWIN only collects information that is strictly necessary to deliver our services, ensure security, or meet legal obligations. We do not collect data beyond what is genuinely needed.
| Data Type | How It's Collected | Mandatory? |
|---|---|---|
| Name & Contact | Registration Form | Yes |
| National ID Card | KYC Verification Process | Yes |
| Mobile Banking Number | Payment Form | Yes |
| Transaction History | Automatically Recorded | Yes |
| Gaming History | Platform Usage | Partial |
| Device & IP Information | Automatic (Cookies/Logs) | Partial |
| Support Conversations | Support Chat / Email | No |
Data collected on dkwin is used only for clearly defined purposes. We never use your information for anything not stated here.
We never sell your data to advertising companies, add it to any marketing network, or use it commercially without your consent.
DKWIN follows the highest industry security standards to protect your data. Our security infrastructure is multi-layered and continuously updated.
DKWIN never sells your data for commercial purposes. However, limited information may be shared with specific third parties under certain circumstances. The full list is provided below:
Any data shared in the above circumstances is kept to the minimum necessary for the stated purpose. These third parties are also bound by their own privacy agreements.
DKWIN uses cookies and similar technologies to enhance your experience on its website and app. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Retention Period | Control |
|---|---|---|---|
| Essential Cookies | Login Sessions & Security | Until End of Session | |
| Preference Cookies | Language & Theme Settings | 1 Year | |
| Analytics Cookies | Usage Statistics | 6 Months | |
| Security Cookies | Fraud Detection | 30 Days |
Optional cookies can be disabled through your browser settings, though doing so may affect certain features. Essential cookies cannot be turned off, as they are required for the platform to function properly.
As a DKWIN member, you have several important rights regarding your personal data. To exercise any of these rights, please reach out to our support team.
You may request to view any personal information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data when closing your account, unless we are required to retain it by law.
You may object to the use of your data for specific purposes.
You may request a copy of your data in a machine-readable format.
In certain circumstances, you may request that the processing of your data be temporarily suspended.
Dkwin strictly does not serve anyone under the age of 18. Our platform never knowingly collects personal information from minors.
Age is verified through national ID during the KYC process. Any account found to belong to a minor is immediately suspended and all collected data is deleted.
If you become aware of a minor using dkwin despite being underage, please notify our support team immediately.
DKWIN does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified.
Dkwin may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised, and significant changes will be communicated via email or platform notification.
Continued use of the platform after an update constitutes acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account.
Contact us for any privacy-related questions, requests, or complaints. We're always here to help.
In the event of a data breach at DKWIN, we will notify affected members within 72 hours and take all necessary steps. The security of your data matters to us more than business. Learn more: Responsible Gaming।
DKWIN is committed to protecting your privacy — not just in words, but through the technology and policies we put in place.
All data is secured with 256-bit SSL encryption — the same technology used by international banks and government agencies.
DKWIN never sells your data to advertisers or data brokers. This is our strictest policy.
Only authorized and trained personnel may access your data. All access is logged and monitored.
A full security audit is conducted every six months by third-party cybersecurity experts.
In the event of a security incident, dkwin notifies affected members within 72 hours and takes immediate action.
You always have the right to request access to, correction of, or deletion of your data. Simply contact our support team.